Problem

BeHoteles required a closed loop cashless solution that worked without Internet, accommodate the hotel’s desired workflow and business processes, and most importantly prevent cash from being lost or stolen by temporary bar service staff. Over the 2019 new year’s celebration, several thousand guests were hosted over a two week period including the December 31st main celebration.  BeTulum’s event venue featured beachside entertainment and drink service in the remote jungles on the Mexican Caribbean. In such a remote and exotic location, WiFi connectivity could not be provided to support live event operations.  BeHoteles needed a payment solution that would work flawlessly without Internet access. 

Once guests verified their tickets, BeHoteles wanted the wristbands to serve as a ticket for entry to the event.  As such the wristbands were designed with clasps that were “one way”, such that once fitted on the guest could never be removed without cutting the strap and thereby invalidating the ticket. Not only did this prevent guests from losing their wristbands it also prevented guests from giving or selling the wristband to another person who could then gain unauthorized access to the event. 

Solution:

WristCoin wristbands were printed with the event theme’s branding and delivered to the customer ready to be used. Guests arrived at a central registration point where their tickets were validated, and wristbands were provided. The guest was then able to load the wristband with any amount of credit using either cash or credit.  

Bartenders were each assigned unique staff identifiers to login to the mobile point of sale terminals and using WristCoin’s flexible and powerful staff management system they were granted only the ability to deduct credit to enter drink orders. Cashiers that are hotel staff trusted to handle cash were granted the ability to add credit for guest top-ups but not deduct any credit.

Outcome

Bar service proceeded quickly and smoothly irrespective of Internet or WiFi availability.  

After the event, all the terminals were synchronized with WristCoin’s central server providing a rich set of statistics (figures redacted for customer privacy).

No cash lost or otherwise unaccounted for and all top-up totals were easily reconciled against cash deposits and credit card receipts after the event.

Guests’ top-ups were nonrefundable at the request of WristCoin’s customer (BeHoteles).  In fact, this is an event configuration that is entirely customizable by the event organizers. The unspent top-ups were 20% of the total amount paid, representing alone an ROI on the investment in WristCoin.